Frequently Asked Questions

Q. Is ordering online secure?

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online us, please feel free to e-mail us at slhtrading22@gmail.com.

 

Q. How do I place my order?

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order if you already login.

After completing the shipping details and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

 

Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

 Q. How will I know that you have received my order?

A. After you complete the checkout process, an order receipt email will be email to you with detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this order email for your reference. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

 

Q. What are your shipping and handling rates?

A. Shipping and handling rates vary depending on the destination of the order and are based on the total weight of the order.  All shipping costs are calculated using a various local courier shipping rate.

 

Q. How can I change my shipping address?

A. By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

Q. How do you ship my orders?

A. All your orders are sent via local courier provider o.

 

Q. How long after placing my order should I expect to receive my shipment?

A. All orders are shipped from our store within 48 hours of the order being placed. Purchases with shipped via local courier service will take 3-7 business days to deliver. Orders with own team delivery will ship within 7 days after our delivery team contacted with receiver for delivery date and time.

 

Q. What are the payment methods available?

A. At the moment, we only accept Maybank QRPay, FPX payment using local online banking and local bank direct transfer.

 

Q. What is your returns policy?

A. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.

*Returned items must meet the following requirements:

  • You received the wrong item in your package.
  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact us:

SLH SALAK TRADING
Address: No. 25 & 27, Jalan Besar Salak, 43900 Sepang, Selangor, Malaysia.
Tel : 03-8706 0582
Email: slhtrading22@gmail.com